Every applicant that has bid for a property is placed on a list - this is called a shortlist. The bids on the shortlist are sorted by band, number of needs (Band 3 only) and band start date. See Prioritising Applications for more information.
You will be able to find out your queue position for any property you bid for by logging into your account. Your position may change during the advertising cycle as other people make or withdraw bids. If you feel that you won't be offered a property because of your position you can withdraw your bid and use it on another property.
Following close of bidding if you are at the top of the shortlist you will be contacted to confirm that you are definitely interested in the property. If you are at the top of more than one shortlist you will be asked to choose which property you prefer.
We will carry out verification and checks before formally offering you the property, such as debt checks and confirmation of your housing circumstances. This may also include a police check for certain estates or certain properties. Offers are not always made to the person at the top of the shortlist if the property is unsuitable for their needs or they do not have the greatest need, or this would not be best use of the property. If we are unable to offer the property to the applicant at the top of the list we will move to the next applicant and so on.
We will advise you of the estimated target date for any repairs to be completed and an estimated date for your tenancy to start.
An appointment will normally be made for you to view the property with a Housing Officer when the property is ready to let.
You will also be given an appointment with your Housing Manager to collect the keys, discuss the conditions of tenancy and sign the tenancy agreement.
If you are offered a property your application will be deferred and you be unable to bid for other properties until you have decided whether to accept or refuse the offer.