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Dudley

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Frequently Asked Questions

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Who can apply for properties through Dudley at Home?

How do I apply to join the Housing Register?

How do I know if I have been accepted onto the Housing Register?

Who will get priority for housing?

Can you refuse to accept me onto the Housing Register?

What do I do if my circumstances change?

Do I need to renew my application each year?

What if someone in my household has a medical condition?

How often are properties advertised?

Where are properties advertised?

What information will the property adverts contain?

How do I apply/bid for a property?

What if I need help?

How many properties can I express an interest in?

How long will I have to bid for a property?

Will I know how many other people are interested in the same property?

How do you decide who is offered a property?

If I successfully bid for a rented property, can the landlord refuse to let it to me?

If I am offered a property, will I be able to view it before making up my mind?

Will I be able to get any help with my rent payments?

What happens if I accept another rented property and I currently receive housing benefit?

What happens if I accept another rented property and I currently receive housing benefit from another council?

If I am offered a property, will I have the right to buy?

What if I don't like the property when I have seen it?

How will I know what has happened to the properties advertised?

How will this information help me?

Are carpets and appliances provided?

What other options are there for housing?

What if I become homeless?

How do I request a review of a decision?

 

  • Who can apply for properties through Dudley at Home?
    You must have been accepted onto Dudley's Housing Register to be able to apply for properties through Dudley at Home.

        Our housing waiting list is open to people who have lived and/or worked in Dudley for at least the last two years, except for:

    • People who are excluded from housing because of their immigration status
    • People we individually exclude because of their previous serious anti-social behaviour or breach of tenancy conditions with any landlord (including rent arrears).

Applications from existing tenants of Dudley Council who wish to move, will not normally be accepted within two years of the tenancy start date.  This will be subject to a visit from their Housing Manager to confirm that their home is in good order and all other tenancy conditions are being maintained.


Applicants between 16 and 17 years may register if they are:

    • Married or have civil partners
    • Have a child
    • Are expecting a child
    • Are owed a full homeless duty

All other applicants may register at 17 1/2 but will not be offered a tenancy until aged 18
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  • How do I apply to join the Housing Register?
    You will need to complete a pre-assessment form to confirm your eligibility and advise of possible banding and waiting times. This can be accessed by clicking here.

If you do not have access to a computer, you can use our public access PC’s at various locations at How to Contact Us.

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  • How do I know if I have been accepted onto the Housing Register and what documents do I need to provide?

Along with your application form you will need to provide some supporting documents. For lists of evidence and our process please click here.

NB All documents provided must be originals, up to date and valid.

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  • Who will get priority for housing?

The council uses a banding scheme that shows what priority you may be awarded. Your application will be assessed on your individual circumstances and you will be placed in one of seven bands.

Please see the Bandings page for further information

Before you are offered a property you will need to provide additional documents to support your application. This must be provided within 3 working days of request. If you fail to provide the required documents we will be unable to make you the offer.

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  • Can you refuse to accept me onto the Housing Register?

There are some people who are not eligible to be included on the Housing Register. These are:

    • Certain people who are subject to Immigration Control under the 1996 Asylum and Immigration Act.
    • Certain people from abroad who are not subject to immigration control but who are not habitually resident in the UK, the Channel Islands, the Isle of Man or the Republic of Ireland.
    • People (including members of their household) who have been guilty of unacceptable behaviour that makes them unsuitable to be a tenant.
    • People who have not lived and/or worked in Dudley for at least the last two years.
    • Dudley council tenants who have not lived in their property for 2 years.

For more information click here
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  • What do I do if my circumstances change?
    It is very important that you tell us of any changes in your circumstances so that we can amend your application. To amend your application please click here.

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  • Do I need to renew my application each year?
    Yes, once a year, normally on the anniversary of your application you will be sent a letter which you must respond to within 28 days. If you fail to contact us to confirm your circumstances we will write and tell you that your application has been cancelled.

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  • What if someone in my household has a medical condition?
    If someone in your household has a medical condition you will be asked to complete an online medical assessment form which will then be considered by the Housing Occupational Therapy Team, who may make recommendations about the type of property or location. You can continue to choose which properties to express an interest in but must be mindful of your condition and only express an interest in suitable properties such as ground floor flat or bungalow if you cannot climb stairs. For more information and links to application forms click here and see section Medical Assessment application. 

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  • How often are properties advertised?
    Properties available for rent are advertised each week.  For more details click Step Two-Choosing, part of our step-by-step guide to using the service.

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  • Where are properties advertised?
    Properties are advertised in the following ways:
    • In a newsletter available from the Area Housing desks within Libraries and Dudley Council Plus.
    • For vulnerable customers we also offer a case management service, which will be discussed at your application interview

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  • What information will the property adverts contain?
    The adverts will tell you the landlord, location, size, rent and other features of the property. Where available a photograph of the property or a similar house type will be provided and you will be able to access information about the local area and facilities. The advert will also tell you if there are any special requirements that the applicant must meet, such as age requirements.  For some properties the advert will state which band will have preference. If no bids are received from that band the property may be offered to somebody from another band.

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  • How do I apply/bid for a property?

You can express your interest or bid, as it is also known, in the following ways:

    • Online through our website, http://www.dudleyathome.org.uk/ or via our app for mobile devices.
    • Through our 24hr automated telephone service on 0845 270 1519
    • By texting 07781486584
    • By DigiTV - available on interactive Digi TV via local cable networks.
    • For more information please view our leaflet on Viewing and applying for properties.

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  • What if I need help?
    If you need help using the service please click here.

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  • How many properties can I express an interest in?
    You will be able to express an interest in a maximum of three properties each time properties are advertised (weekly cycle). However, you will only be able to express interest in properties that are suitable for your family.

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  • How long will I have to bid for a property?
    Properties will be advertised from midnight on a Wednesday and you will be able to register your interest in properties up until midnight the following Monday.

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  • Will I know how many other people are interested in the same property?
    Yes, when you bid for a property you will be told where you are in the queue. This is likely to change frequently due to other people bidding for the same property. Using this information you may decide to withdraw your bid for one property and bid for a different property for which you are higher placed in the queue. You can do this at any time before the closing date.

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  • How do you decide who is offered a property?
    Once the closing date for bids has passed a shortlist of interested applicants is drawn up. The shortlist is in order of priority according to our Lettings policy and the property advert criteria.  The applicant at the top of the list will normally be offered the property subject to verification and checks. Click Step Three-Offer for more details.

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  • If I successfully bid for a rented property, can the landlord refuse to let it to me?
    You may not be invited to view the property for the following reasons:
    • You owe rent or have other housing related debts
    • You are a Council or Housing Association tenant and legal action has been taken against you because you have broken your tenancy conditions
    • You have not provided the required documentary evidence to support your application by the date given
    • Your circumstances have changed and this results in a reduction in your level of priority. 
    • You have provided incorrect or misleading information, which has resulted in your application being awarded a higher priority than it deserves. Such cases will be referred to our Housing Fraud Team to investigate. To see information regarding housing fraud click here

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  • If I am offered a property, will I be able to view it before making up my mind?
    Yes. You will be given an opportunity to view the property and decide whether you would like to accept it. For further information regarding the offer process please click here

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  • Will I be able to get any help with my rent payments?
    You may be entitled to housing benefit. The amount of housing benefit you may be entitled to depends upon the amount of income and savings you and your partner have and the number of people who live with you. For further details click here.

    Please be aware that if you bid for a property that is larger than required for your needs you may be subject to under occupation charges (shortfall of housing benefit). For more details: Visit our changes to council tax and housing benefits page for further information or see the welfare reforms leaflet.

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  • What happens if I accept another rented property and I currently receive housing benefit?
    If you already receive housing benefit from Dudley Council, you need to contact the Benefits Division to report your change in circumstances. For further details click here.

    Please be aware that if you bid for a property that is larger than required for your needs you may be subject to under occupation charges (shortfall of housing benefit). For more details: Visit our changes to council tax and housing benefits page for further information or see the welfare reforms leaflet.

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  • What happens if I accept another rented property and I currently receive housing benefit from another council?
    If you already receive housing benefit from another council, you need to apply for housing benefit from Dudley Council. Application forms are available by clicking here.

    Please be aware that if you bid for a property that is larger than required for your needs you may be subject to under occupation charges (shortfall of housing benefit). For more details: Visit our changes to council tax and housing benefits page for further information or see the welfare reforms leaflet.

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  • If I am offered a property, will I have the right to buy?
    The right to buy may not apply to all properties e.g. some RSL properties, bungalows, sheltered accommodation, adapted properties. You should check with the landlord before deciding to accept the offer. For further information on Dudley Council’s Right to buy policy please click here

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  • What if I don't like the property when I have seen it?

If after bidding for a property you then refuse unreasonably we will:

    • Suspend your application for the following two cycles. This will also be counted as an unreasonable refusal.
    • Defer your application after 3 unreasonable refusals. You will be unable to bid for properties for 6 months.
    • Defer your application after 2 no responses. Your application will be deferred and you will be unable to bid for properties for 12 months.

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  • How will I know what has happened to the properties advertised?
    Information about properties in previous advertising cycles will be published. We tell you the number of applicants that expressed an interest in each property, the band, band start date and number of needs (Band 3 only) of the highest placed applicant. To see results of properties that have been let click Recent Lets.

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  • How will this information help me?
    It will give you a better idea of how popular a particular property or area is and how long you would normally have to wait. You can then decide whether to look for other types of property or areas where you may not have to wait as long.

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  • Are carpets and appliances provided?
    No, you will normally have to provide your own carpets and appliances. However, you may be eligible for some assistance, for more information click here.

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  • What other options are there for housing?
    Depending on your circumstances you may wish to consider other options such as renting in the private sector. For more information click here.

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  • What if I become homeless?
    You should contact your Area Housing desks at libraries or Dudley Council Plus to discuss your circumstances. We will work with you to try to prevent you becoming homeless and will discuss your housing options with you. For more information click here.

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  • How do I request a review of a decision?

If you disagree with any of the following decisions you can request a review:

    • You are not eligible to join the housing register
    • You are not eligible for an offer
    • Your application has been cancelled other than at your own request

To request a review you can complete a form in our leaflet 'Housing reviews and appeals' which can be obtained from Area Housing desks at libraries and Dudley Council Plus, or write to Head of Service, Housing Options Housing Services, Harbour Buildings, Waterfront West, Brierley Hill, DY5 1LN or telephone Dudley Council Plus 0300 555 2345. You need to do this within 21 days of the date you are notified of the decision and the reason for it. You may provide additional information in writing that you wish to be taken into account when the review is carried out. You will normally be advised of the outcome of the review within 56 days.

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