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Frequently Asked Questions


  • Who can apply for properties through Dudley at Home?
    You must have been accepted onto Dudley's Housing Register to be able to apply for properties through Dudley at Home.

    Applicants between 16 and 17 years may register if they are:

    • Married or have civil partners
    • Have a child
    • Are expecting a child
    • Are owed a full homeless duty

    All other applicants may register at 17 1/2 but will not be offered a tenancy until aged 18

  • How do I apply to join the Housing Register?
    You will need to complete an application form. This can be accessed by clicking Dudley Housing Register.
  • Click How to Contact Us for contact details and opening hours.
  • What other documents do I need to provide?
    Along with your application form you will need to provide the following:
    • Birth certificate or passport
    • Evidence of your right to reside in the UK if you are not a British Citizen (e.g. passport & other relevant Home Office documentation)
    If your application form is incomplete it will be returned to you. Before you are offered a property you will need to provide additional documents to support your application. This must be provided within 3 days of request. If you fail to provide the required documents we will be unable to make you the offer.
    All documents provided must be originals, up to date and valid. Click How to Contact Us for further information.
  • How do I know if I have been accepted onto the Housing Register?
    You will receive a letter confirming that you have been accepted onto the Housing Register. This will tell you your Housing register reference number, your band, the reason you have been placed in this band and your band start date.
  • Can you refuse to accept me onto the Housing Register?
    There are some people who are not eligible to be included on the Housing Register. These are:
    • Certain people who are subject to Immigration Control under the 1996 Asylum and Immigration Act.
    • Certain people from abroad who are not subject to immigration control but who are not habitually resident in the UK, the Channel Islands, the Isle of Man or the Republic of Ireland.
    • People (including members of their household) who have been guilty of unacceptable behaviour that makes them unsuitable to be a tenant.
    For more detailed information contact Area Housing Offices or Dudley Council Plus. Click  How to Contact Us
  • What do I do if my circumstances change?
    It is very important that you tell us of any changes in your circumstances so that we can amend your application. 
  • Do I need to renew my application each year?
    Yes, once a year, normally on the anniversary of your application you will be sent a letter which you must respond to within 28 days. If you fail to contact us to confirm your circumstances we will write and tell you that your application has been cancelled.
  • What if someone in my household has a medical condition?
    If someone in your household has a medical condition you will be asked to provide details, which may then be considered by the Council's Medical Advisor, who may make recommendations about the type of property or location. You can continue to choose which properties to express an interest in but must be mindful of your condition and only express interest in suitable properties such as ground floor flat or bungalow if you cannot climb stairs.
  • How often are properties advertised?
    Properties available for rent are advertised each week.  For more details click Step Two-Choosing, part of our step-by-step guide to using the service.
  • Where are properties advertised?
    Properties are advertised in the following ways:
    • In a newsletter available from the Area Housing Offices, Libraries and Dudley Council Plus.
    • What information will the property adverts contain?
      The adverts will tell you the landlord, location, size, rent and other features of the property. Where available a photograph of the property or a similar house type will be provided and you will be able to access information about the local area and facilities. The advert will also tell you if there are any special requirements that the applicant must meet, such as age requirements.  For some properties the advert will state which band will have preference. If no bids are received from that band the property may be offered to somebody from another band.
    • How do I apply for a property?
      You can express your interest or bid, as it is also known, in the following ways:
    • Online through our website,
    • Through our 24hr automated telephone service on 0845 270 1519
    • By texting 07781486584
    • By DigiTV - available on interactive Digi TV via local cable networks.
  • What if I need help?
    If you need help using the service call into your area housing office or Dudley Council Plus or telephone Dudley Council Plus on 0300 555 2345.
  • How many properties can I express an interest in?
    You will be able to express an interest in a maximum of three properties each time properties are advertised. However, you will only be able to express interest in properties that are suitable for your family.
  • How long will I have to bid for a property?
    Properties will be advertised from midnight on a Wednesday and you will be able to register your interest in properties up until midnight the following Monday.
  • Will I know how many other people are interested in the same property?
    Yes, when you bid for a property you will be told where you are in the queue. This is likely to change frequently due to other people bidding for the same property. Using this information you may decide to withdraw your bid for one property and bid for a different property for which you are higher placed in the queue. You can do this at any time before the closing date.
  • How do you decide who is offered a property?
    Once the closing date for bids has passed a shortlist of interested applicants is drawn up. The shortlist is in order of priority according to our Lettings policy and the property advert criteria.  The applicant at the top of the list will normally be offered the property. Click Step Three-Offer for more details.
  • If I successfully bid for a rented property, can the landlord refuse to let it to me?
    You may not be invited to view the property for the following reasons:
    • You owe rent or have other housing related debts
    • You are a Council or Housing Association tenant and legal action has been taken against you because you have broken your tenancy conditions
    • You have not provided the required documentary evidence to support your application by the date given
    • Your circumstances have changed and this results in a reduction in your level of priority. 
    • You have provided incorrect or misleading information, which has resulted in your application being awarded a higher priority than it deserves.
  • If I am offered a property, will I be able to view it before making up my mind?
    Yes. You will be given an opportunity to view the property and decide whether you would like to accept it.
  • Will I be able to get any help with my rent payments?
    You may be entitled to housing benefit. The amount of housing benefit you may be entitled to depends upon the amount of income and savings you and your partner have and the number of people who live with you. For further details click here.
  • What happens if I accept another rented property and I currently receive housing benefit?
    If you already receive housing benefit from Dudley Council, you need to contact the Benefits Division to report your change in circumstances. For further details click here
  • What happens if I accept another rented property and I currently receive housing benefit from another council?
    If you already receive housing benefit from another council, you need to apply for housing benefit from Dudley Council. Application forms are available by clicking here  
  • If I am offered a property, will I have the right to buy?
    The right to buy may not apply to all properties e.g. some RSL properties, bungalows, sheltered accommodation, adapted properties. You should check with the landlord before deciding to accept the offer.
  • What if I don't like the property when I have seen it?
    If you refuse three offers of accommodation your application will normally be deferred for 6 months. Out of borough applicants who refuse one offer will have their application cancelled and will not be able to reapply for 12 months from the date of cancellation.
  • How will I know what has happened to the properties advertised?
    Information about properties in previous advertising cycles will be published. We tell you the number of applicants that expressed an interest in each property, the band, band start date and number of needs (Band 3 only) of the highest placed applicant. To see results of properties that have been let click Recent Lets.
  • How will this information help me?
    It will give you a better idea of how popular a particular property or area is and how long you would normally have to wait. You can then decide whether to look for other types of property or areas where you may not have to wait as long.
  • Are carpets and appliances provided?
    You will normally have to provide your own carpets and appliances.
  • What other options are there for housing?
    Depending on your circumstances you may wish to consider other options such as renting in the private sector. Interviews to discuss your housing options are available by appointment at Area Housing Offices and Dudley Council Plus.
  • What if I become homeless?
    You should contact your Area Housing Office or Dudley Council Plus to discuss your circumstances. We will work with you to try to prevent you becoming homeless and will discuss your housing options with you.
  • How do I request a review of a decision?
    If you disagree with any of the following decisions you can request a review:
    • You are not eligible to join the housing register
    • You are not eligible for an offer
    • Your application has been cancelled other than at your own request

    To request a review you can complete a form in our leaflet 'Housing reviews and appeals' which can be obtained from Area Housing Offices and Dudley Council Plus, or write to Head of Service, Housing Options Housing Services, Solus House, Goodrich Mews, Upper Gornal, Dudley, DY3 2FH or telephone Dudley Council Plus 0300 555 2345. You need to do this within 21 days of the date you are notified of the decision and the reason for it. You may provide additional information in writing that you wish to be taken into account when the review is carried out. You will normally be advised of the outcome of the review within 56 days.

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